Orders are shipped using UPS or USPS and can take up to 5-6 days to get to your door. They are also human and make mistakes, orders can be damaged, lost or returned for some reason. Please realize we are not USP or USPS and have no affiliation with either of them.

Do not think we have control of your order once it leaves our facility. We are here to help you out in any way we can to handle situations of lost, damaged, etc orders. There is a process so please be kind and courteous to our staff members.

No we will NOT use your account number to ship on, no we will not substitute a shipping vendor. We use these two as our main providers for multiple reasons and stick with what we do. Changing anything just takes time away from embroidering customers hats.

Lids Only